Once your order is ready, we will contact you to let you know the good news!
If you've chosen the delivery, we will take an appointment with you at this point.
Pick-up at our location
To save on the delivery, we offer you to come pick up your furniture at our location during our business hours.
Depending on the furniture, you might have to take care of the final assembly. We will provide all the hardware necessary (excepting the tools) and will explain you how to proceed. It usually implies a bit of screwing. Since assembling guides are not available for all our models, If you have any question about the assembling, let us know and we will be happy to assist you. :)
In order to minimize the use of one-time packaging, we strongly encourage to bring some blankets. If that's not possible, let us know and we will package your furniture minimally.
Our delivery team will bring the furniture in the room, will unpack and, if needed, they will also leave with the packaging.
The delivery will take place during the time frame agreed with you.
In-Room Delivery with Assembly
In addition to the In-Room delivery's conditions, our team will assemble the furniture.
Note that it's only assembly of the furniture, delivery men will not do any installation implying screwing in the walls or anything of that kind.
- We kindly ask you to inspect your order upon delivery and notify us with pictures by email at [email protected] if there's anything. We will then evaluate if it falls under our regular warranty or our 30-day Guarantee Policy.
We understand you can miss something at first, so we offer a 48h-period after the delivery to notify us. After that delay, we will automatically consider any defect is out of our responsibility.
For items that are picked up, please inspect at pick-up since the 48h-period will not apply once you leave our facility.
- If only the "Pick-up at workshop" option is available for your postal code, that means either we're not delivering to your postal code or it's on a quote-only basis. In that case, please contact us to get a quote BEFORE ordering on the website.
- Deliveries are made during business hours within a 4-hours time frame, usually thursday or friday, either morning or afternoon.
- In the greater Montreal, Quebec, Ottawa areas and when it's possible, we deliver with our own team. If that's not possible, we will use a transport partner that will schedule the delivery directly with you.
If you have any questions about deliveries, please contact Milan at [email protected] or by calling the extension 102.