Exchanges and returns
Our 30-day Guarantee Policy ensures your complete satisfaction. If you receive your order and are not completely satisfied with it, we will take back the furniture and will refund you 100% (not including delivery fees, if applicable).
Note, however, that the transportation to return or exchange will be the responsibility of the customer. To assist you in this process, we offer a flat rate of $150 regardless of the location of the pickup* and the number of furniture items.
We will only accept returns of items in as-new condition. Pieces of furniture with scratches, stains, or any other damages cannot be returned. Upon delivery of the returned items at our workshop, we will inspect them within 72 hours to make sure their condition satisfies with our standards, we will then issue the refund.
Your satisfaction is our number one priority, however the application of this guarantee is at our discretion. For instance, we keep the right to refuse the return of commercial orders or orders with a large number of items. Please, if you have any questions about this guarantee, let us know.
*At the condition that the address qualified for the free shipping at the moment of the order.
As all our furniture is designed and manufactured with high quality standards in mind, we offer you a 10-year warranty on all manufacturing defects that may occur over the years.
By defects we mean the following situations (but not limited to):
- Collage coming off
- Peeling paint
- Rusting steel
- Drawer or door that opens/closes badly
- Wooden tray that seeks to round off
The products sold on clearance do not follow the same terms and conditions as the regular items.
- All clearance products are Finale sale. This means no exchanges, no returns nor refunds.
- All clearance products are sold "as is". These products are demos, returns, prototype or others. That means they can have defaults, damages or others. All of those irregularities are not necessarily displayed in the pictures and the final aspect of the furniture might differ from the pictures.
- The clearance items are not eligible for any warranty.
- The price of the clearance items do not include the delivery. You have the possibility to pick up the items during our opening hours. If you would like a delivery, contact us and we’ll get back to you with a price.
If you purchase an item from the clearance page, you agree to these conditions.