Exchanges and Returns: 30-Day Satisfaction Guarantee

We want you to love your furniture. If, within 30 days, your furniture doesn't fully meet your expectations, we will take them back and refund them 100%.

Note, however, that the transportation to return or exchange will be the responsibility of the customer. If we take care of collecting the furniture, transport costs will be deducted from the amount to be reimbursed. Transport costs vary depending on where you live and are different from delivery prices when purchasing new furniture.

Here are some examples of delivery prices for the main regions where we deliver: Greater Montreal = $199; Region less than 50km from our workshop: $249; Quebec - Ottawa - Toronto - Bromont/Sherbrooke/Drummondville/Trois-Rivières region = $299; Other = price on request.

We will only accept returns of items in as-new condition. Pieces of furniture with scratches, stains, or any other damages cannot be returned.

Upon delivery of the returned items at our workshop, we will inspect them within 72 hours to make sure their condition satisfies our standards, we will then issue the refund.

Your satisfaction is our top priority. However, the application of this guarantee is at our discretion and applies only to our standard products. We reserve the right to refuse returns on custom-made items, special orders, commercial orders, or orders with a large number of items. "Custom-made" refers to any non-standard product not available as-is on our website, including any modification to our standard products, no matter how minor. If you have any questions about this guarantee, don't hesitate to reach out.

We also encourage you to review our delivery policies here, particularly regarding the timeframe for providing any comments after taking possession of your new furniture.

Warranty

As all our furniture is designed and manufactured with high quality standards in mind, we offer you a 10-year warranty on all manufacturing defects that may occur over the years.

We are proud of our craftsmanship and the quality of our products, and we want you to be just as proud of your purchase as we are proud to be its makers.

By defects we mean the following situations (but not limited to):

• Collage coming off
• Peeling paint
• Rusting steel
• Drawer or door that opens/closes badly
• Wooden tray that seeks to round off to a significant extent

Our warranty also does not cover features that come from the nature of solid wood, as well as the effects due to the normal use of a piece of furniture. Some cases not covered by our warranty:

• Any marks which are part of the character of solid wood and which we cannot remove with standard sanding
• Scratches and bumps due to normal or abusive use
• Knots: less than 2 cm, the equivalent of a 5 cent coin, always filled with wood filler
• Micro-cracks or micro-holes: less than 1/16 inch or 1.5mm wide (about 2 credit cards' thickness) and which do not present a risk for the solidity/durability of the furniture. If a crack is not visible (underneath or inside the furniture), is negligible in size, or is visible and filled with pore filler, it is because we have considered that it meets our quality standards
• Non-visible parts: No aesthetic consideration, only consideration for the durability or solidity of the furniture. For example, we are talking here about the underside or back of furniture, interior of cabinets, back of headboard or parts not visible once the mattress is in place, etc.
• Damage and stains due to liquids
• Color changes or shade
• Presence of sapwood in panels. Sapwood is the young part of the tree which has a different shade from the rest of the wood. It can take on a pinkish tint with Birch and rather pale with Oak and Walnut, which can clash with the rest. We consider the following percentages of sapwood on a panel to be acceptable: Birch/Oak: 20% and Walnut: 30%
• Damage due to abusive use
• Damage due to the use of cleaning products (see our maintenance advice)
• Damage due to contact with a heat source (cauldrons, candles, or others)
• Changes due to external factors such as an inadequate temperature or rate of humidity
• Panels with boards that do not have the same appearance: we make our best effort to make our panels as uniform as possible, but we cannot guarantee this

This list gives an idea of what is and isn't covered by our warranty, but is not exhaustive. We process warranty requests on a case-by-case basis and we keep the right to refuse a case that is not mentioned in this list.

If you are unsure, feel free to email us photos at robin@degaspe.ca.

Please note: our 30-day guarantee and our regular warranty do not apply to custom-made furniture, "Refurbished" and "Perfectly Imperfect" items (for more information, please check the following section). By custom-made, we mean any modification done on a standard product that is on our website or any furniture that is not available on our website.

For any warranty request, please contact Robin at robin@degaspe.ca with pictures.

Seconde Vie Items: "Refurbished" and "Perfectly Imperfect"

The products sold in the Second Life section do not follow the terms & conditions of the rest of the products on the site. In this section there are "Refurbished" products (it will be mentioned in the description) and "Perfectly Imperfect" products (all others without a "Refurbished" mention).

• Second Life products are final sale: no exchange, return or refund is possible.
• "Refurbished" products are guaranteed for a period of one (1) year.
• "Perfectly Imperfect" products are sold as is. The products in this section are demos, returns, prototypes or otherwise. They may have defects, damage or other. All these particularities are not necessarily visible on the photos and the final appearance of the furniture may differ from the photos.
• "Refurbished" and "Perfectly Imperfect" products are not subject to the regular warranties offered by De Gaspé.

When you buy "Refurbished" and "Perfectly Imperfect" furniture, you agree to all of these conditions.